Shipping & Returns
We work hard to process orders as quickly as we can — typically within 2 business days.
Backordered items will ship separately as soon as they are available.
We offer shipping all over the world and wherever the United States Postal System delivers. Unfortunately, the United States Postal System will not track a first class package once it leaves the United States. It is recommended to choose priority shipping. After a certain weight, all packages will automatically ship via priority mail.
You will receive a confirmation email with a tracking number once your order has shipped. You can track your order online with the link provided in the email. For any questions or concerns, email firstname.lastname@example.org and our customer support team will be happy to help you.
We do our best to offer the lowest rates possible to our customers. All shipping prices will be calculated at checkout based on the carrier rates we are charged. Expected shipping time is also available at checkout. Please note that expected shipping time at checkout does not include processing time.
Domestic Warranty Policy
We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honor a 1-year full warranty for all of our products, and can send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.
This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.
Solight Design Inc. reserves the right to replace any discontinued product with a new product of comparable value and function.
International Warranty Policy
Our international replacement policy follows the same guidelines as our Domestic Warranty Policy. We do have to request a fee of $15 ($10 for Canadian replacements) for processing and shipping costs.
Standard USPS shipping is available. Enter your shipping address at checkout to view your options.
US Sales Tax
Customers living in New York will have to pay their respective state sales tax, but all other US customers will not be charged sales tax.
We stand by our product and will replace any defective lights for up to one year after purchase.
Please return your light to: Solight Design, 20 Stuyvesant Oval #11F, New York, NY 10009
Include your return address and a description of the problem.
We will replace your light once we have received your defective unit.
Please contact us prior to shipping at email@example.com.